Refund policy

Refund & Exchange Policy

 

At AutoMug, customer satisfaction is our top priority. While we do not offer refunds, we are happy to provide exchanges under specific conditions.

 

Exchange Policy

• Exchanges are allowed within 3 days of receiving your item.

• Items must be unused, in their original packaging, and in the same condition as received.

• To request an exchange, please contact us at +96171309791 with your order number and reason for the exchange.

• Exchanges are subject to product availability.

• We only replace items if they are defective, damaged, or if the wrong item was sent.

Non-Exchangeable Items

• Items that have been used or damaged

• Requests made after 3 days of receiving the order

• Personalized or limited edition items (if applicable)

Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.

If you have any questions, feel free to contact us directly. Thank you for choosing AutoMug!